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Privacy Policy

Last Update : November 2023

Introduction

Welcome to optower.com. At OP Tower, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy discloses how we collect, use, disclose, and safeguard your personal information. By using our Website, you consent to the practices described in this policy.

Personal data we collect

As a provider of workspace solutions, OP Tower collects various types of Personal Data about you based on your interactions with us, your usage of our products and services, when you register online, make an inquiry regarding our products and services or provide us with comments or feedback. We will capture Personal Information about you so we can communicate effectively with you and address your requests regarding our products or services. We will hold information about your name, the company you work for, address, phone and fax numbers, email address, line of business, etc. We will use this information to help manage your requests.

The different categories of Personal Data we may collect are detailed below. Please note that not all categories may be applicable to you

  • Contact Information: Data such as your name, email address, physical address, phone number, date of birth, employer or educational institution name, and your title or role (as it relates to your use of our products and services), along with other relevant contact information.
  • Supplemental Identification (ID) Information: Data such as government-issued identity documents, photographs, and additional information were collected for identity verification, age verification, and fraud prevention purposes.
  • Payment Information: Data related to billing, including your billing address and payment method, such as bank details or credit/debit card information.
  • Activity & Usage Information: Data related to your usage of our products and services, including Membership Activity & Usage Information: Data associated with your membership activity and use of our premises, such as keycard and/or mobile key access data (e.g., date and time of arrival or scan at access points), office, and sports facilities, and onsite cafe, printer usage data, credit usage data, and other information related to your membership activity and use of our workspaces and membership products and services.
  • Security Information: Data, including images and video footage captured by closed-circuit television (CCTV), access data logs, and data collected in connection with security incidents involving you, as well as other information related to the safety and security of our locations.
    Vehicle Information: Data associated with your vehicle, enabling you to park at our locations, such as vehicle registration and license plate numbers.
  • Event Information: Data collected for event and webinar registration and participation, such as attendee badge information (e.g., name, title, company name, and images), email addresses, and photographs and videos captured during events.
  • Device, Internet & Network Activity Information: Data from which your device could be identified or data about your device, including device ID or other unique identifiers, browser type, geolocation information, IP address, MAC address, activity, and usage of our websites, mobile applications, and online content, to the extent such data is considered Personal Data under applicable data protection laws.
  • Third-Party Membership or Loyalty Program Data: Data associated with your third-party memberships or loyalty programs and similar information collected to facilitate the allocation of points to your associated rewards programs.
  • Other Voluntary Personal Data: Data such as the content of your communications with us, including interactions with customer support and our social media channels, participation in surveys, questionnaires, contests, or other promotional offers, data provided when signing up to receive news, promotions, or other marketing communications from our partners or us, and any other information you voluntarily provide to us.

This data is collected to enhance your experience and improve our services while adhering to applicable data protection laws and regulations.

Additional categories of personal data collection

  • Electronic Identity Information (eIDV): Data collected for identity verification purposes, utilizing specific criteria from public and private data sources. In some jurisdictions, where permissible, this may encompass biometric data generated from provided photos.
  • Medical & Health Information: Data collected in cases related to incidents or medical emergencies involving you at our locations.
  • Other Sensitive Personal Data: Data obtained with your explicit consent and used as necessary to fulfill reasonably expected services or as mandated by law. Unless specifically requested, we kindly request that you refrain from providing any Sensitive Personal Information.

Please note that the collection of these categories of Personal Data is done with a strict focus on compliance with applicable laws and regulations, ensuring the security and privacy of your information.

How we use the data we collect

OP Tower may access (which may include, with your consent, limited viewing or listening) and use the data we collect as necessary:

(a) to provide and maintain the services;
(b) to address and respond to service, security, and customer support issues;
(c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues;
(d) as required by law;
(e) to fulfill our contracts;
(f) To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested;
(g) To administer a contest, promotion, survey, or other site feature.
(h) To send periodic emails regarding products or services or updates.

Children and personal data

We do not knowingly collect Personal Data from individuals under the age of 16, or the applicable age of consent for privacy purposes in specific jurisdictions, unless:

  1. We have received parental or guardian consent.
  2. A separate agreement with us governs such collection.
  3. The child’s visit is unsolicited or incidental.

If you are a parent or guardian and believe that your child has provided us with Personal Data without your consent, please contact us using the information by Contacting Us, and we will promptly remove their Personal Data from our systems.

Retention of data

We will retain and use your personal data as necessary to comply with our legal obligations. This includes retaining your data to comply with applicable laws, resolve disputes, and enforce our legal agreements and policies. Additionally, OP Tower will retain device-captured data for internal analysis purposes. Generally, data usage is retained for a shorter period of time, except when it is used to strengthen the security or improve the functionality of our services or when we are legally obligated to retain such data for longer periods.”

Data security

We employ robust technical and organizational safeguards to protect your Personal Data from unauthorized access, loss, or alteration. While we strive to maintain the highest security standards, please be aware that no system is entirely immune to risks. In the event of a security incident, we will notify you and the regulators as required by applicable laws. Your security and data privacy are our priorities.

Changes to this privacy policy

We may update this Privacy Policy periodically. If there are significant changes to how we use your Personal Information, we will publish these updates on this page. We encourage you to review this Website’s Privacy Policy regularly for any modifications.

Contact us

If you have questions or concerns relating to this Policy or privacy-related issues, please email us at contact@optower.com or send a letter to the address below.

OP Tower, Plot i8 IT Park,
Sector 83A, Sahibzada Ajit Singh Nagar,
Punjab 140306